Got Questions?
Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page!
About Qidz's Magic Pen Bundle™
Does my order come with instructions?
Yes, step-by-step instructions are included in your package. Send us a message through our contact us page if you need a hand.
What bowl/plate can I use with my Magic Pen Bundle?
Any bowl/plate works perfectly fine, however we do offer Kiddies Plates for a discounted price after your purchase.
What type of water can I use?
You can use any type of water, room temperature is best.
Is the Kiddies Magic Pens™ safe for my kids?
Yes, absolutely! Our products are BPA safe and use non-toxic ink and materials.
What age is Kiddies Magic Pen Bundle suitable for?
It's great for kids aged 2 and over.
Shipping & Delivery
Do you ship worldwide?
Absolutely! We delivery to customers in order 100 countries. In order for us to do so without any hiccups, please make sure that all of your checkout information is entered correctly.
How long will it take for my order to arrive?
Order processing takes 1- 3 business days before shipment.
Shipping Times:
Once your item/s is dispatched, estimated delivery time is:
USA: 7-21 business days
UK: 7-21 business days
Australia: 7-21 business days
Canada: 7-21 business days
NZ: 7-21 business days
Europe: 7-21 business days
Rest of world: 10-21 business days
Please note that these are estimated delivery times only, therefore Qidz is not guaranteeing delivery dates. Don't worry, we will always do our best to deliver on or before your delivery dates. There may be some other unforeseen circumstances beyond our control that may lead to delays, for example, customs, public/national holidays, natural disaster, air and ground transportation strikes or delays etc.
Where is my order being shipped from?
Our products are made and shipped from all over the world, including the US, Russia, Europe and Asia. This allows us to offer great prices, while ensuring the highest level of quality.
My order still hasn't arrived, I think it's lost?
If you think your order has been delayed or lost in the post please contact us and we will assist you right away.
Do you ship all of the products within my order at the same time?
Most of the time we will ship your products in the same group. However, if there is an extremely high demand of a product you ordered, it may arrive later than the other product(s) you ordered.
What happens if no one is home and my order arrives?
Anyone at home can receive the package on behalf of the customer. Usually, the postman will leave the package at your front door, in the mailbox, or he may leave a collection slip if no one is home and you can pick your parcel up from your local post office.
Order Changes
I need to change my order, who can help me with this?
If you want to edit or change your order please notify us as soon as possible through our contact us page. Unfortunately, once your order has been processed we cannot make any changes or cancellation.
Payments
Which cards do you accept?
We accept Visa, Mastercard and American Express debit and credit cards. We also accept payments through PayPal.
Are your prices inclusive of tax?
Yes, it will be automatically calculated into our product prices.
Is it safe to purchase online?
Yes, perfectly safe qidz.store uses industry standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on secure servers.
Is all of my data protected on your site?
Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify which is one of the largest, safest and most trusted platforms in E-commerce.
Damaged Items / Product Care
The goods I received are damaged, what should I do?
If you have received a damaged or not as described item upon delivery, please contact us immediately so we can resolve the problem.
Other FAQ's
I have sent you an email, when will you respond?
If you sent your email:
On business days (Monday-Friday) we will get back to all emails within 24 hours.
On the weekend (Saturday, Sunday) we will get back to you within 48 hours.
Any questions?
You can contact us through our contact us page! We are happy to assist you.